Privacy Policy

Piqla Ltd - Piqla Platform

Introduction

Welcome to the Piqla Platform, a mobile app-based solution for taxi services offered by Piqla Ltd ("we", "our", or "us"). At Piqla, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

Information We Collect

When you register and use the Piqla Platform, we may collect the following personal information from you:

• Name
• Gender
• Email address
• Mobile number
• Age
• Location

How We Use Your Information

We use the personal information we collect to:

• Provide and manage our taxi services
• Process your bookings and payments
• Communicate with you about your bookings and updates
• Improve our services and enhance your customer experience
• To ensure our drivers can seamlessly reach respective pick up and drop off points for your convenience and service
• To provide you history of your travel, your experiences and costs incurred
• Comply with legal and regulatory obligations

Payment Methods

Within the Piqla app, customers are offered various methods of payment:

• Cash payments
• Mobile money payments
• Debit/Credit card payments

For card payments, customers must enter their card details in the app and save them. This information is used solely to validate the card once through our payment gateway. We do not store any card information on our Piqla Platform. Instead, we save a token ID, ensuring that no customer card information is kept on our platform at any given time, providing complete security.

For mobile money payments, customers can link their mobile money wallet with us. This does not require them to share any secret information, such as a PIN. Customers must share their mobile wallet account number only if they consent to set it as their default payment method.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers and partners who assist us in delivering our services
• Law enforcement agencies if required by law
• Other entities in connection with any merger, acquisition, or sale of our assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption: All sensitive data, including personal and payment information, is encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on their role and responsibilities. We regularly review and update access permissions to ensure that only necessary parties have access.
• Regular Audits: We conduct regular security audits and assessments to identify and mitigate any potential vulnerabilities in our systems and processes.
• Secure Development Practices: Our software development lifecycle incorporates security best practices, including code reviews, vulnerability scanning, and penetration testing.
• Incident Response: We have a comprehensive incident response plan in place to address any security breaches or incidents promptly and effectively, minimizing any impact on your personal information.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access - You have the right to request access to your personal information.
• Correction - You have the right to request correction of any inaccurate or incomplete information.
• Deletion - You have the right to request deletion of your personal information, subject to legal and regulatory obligations.
• Objection - You have the right to object to the processing of your personal information under certain circumstances.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our app and website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@piqla.com
• Address: Piqla Ltd, Piqla Ex Macoma Alarobia 101 Antananarivo Madagascar

Thank you for trusting Piqla Ltd with your personal information. We are committed to protecting your privacy and providing you with a safe and secure service.

Effective Date: 1st Sep, 2024